Senior Account Manager –  Branding Agency – Internal Comms  £40k – £45k + bonus + bens.

London
Posted 1 year ago

Senior Account Manager –  Branding Agency – Internal Comms  £40k – £45k + bonus + bens.

TCM are working with a fast growing Branding agency with global clients that sit within the internal communication space and are owned by a technology business. Due to growth they are looking for a Senior Account Manager.

Lovely people, MD is easy to work with, inspiring and really friendly, which filters into the fabric and culture of the agency. They have a flat structure with a can do approach.

Role Purpose

  • Lead the client relationship and client strategy for a number of assigned clients, with support of the Client Partners and Director of Client Development & Relationships.
  • Support the Client Partners and Director of Client Development & Relationships in the management of key client accounts.
  • Provide support on new business opportunities (pitches, RFP’s, RFI’s etc.).

Key Accountabilities

  • Take and write briefs from clients and translate them into written briefs for creative development – this will involve attending external client briefing meetings and presentations.
  • Work with the project management team to co-ordinate the production of client work –– to ensure delivery to agreed costs and timescales.
  • Support the Client Partners and Director of Client Development & Relationships on key client relationships and complex, multi service line projects.
  • Take ownership of allocated client relationships, acting as the day-to-day point of contact for service delivery; understand clients’ short and longer-term goals and objectives, and challenging clients to ensure the best outcomes
  • Take a proactive approach to client management, pre-empting any issues; and anticipating future requirements
  • Attend client meetings, to discuss, plan and review specific service requirements
  • Provide support on new business tenders and pitches and attend, where appropriate, new business presentations/ pitches
  • Help achieve client (overall and specific service line) income targets.
  • Fully understand the amount of time and costs it will take to deliver against client expectations so they are recovering effectively on all work.
  • Ensure that all work is billed accurately and on time.

 Must have:

  • Experience of working in a fast-moving, customer/client-focused environment and experience of managing multiple stakeholders at a senior level
  • Knowledge employer brand/ recruitment marketing through work based experience- either in-house or agency.
  • Ideally, experience of delivering advertising and communications, digital, social and print projects.
  • Knowledge employer brand/ recruitment marketing through work based experience- either in-house or agency

Job Features

Job CategoryAccount Manager

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